Refund Policy

 

At Vizard Shop, customer satisfaction is our top priority. This policy outlines how and when refunds are processed for our products.

 

Refund Processing

 

Once your returned item is received and inspected at our logistics center, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item's condition.

Approval: If approved, your refund will be processed immediately.
Timeline: A credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days, depending on your bank’s processing time.

 

Late or Missing Refunds

 

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@vizardshop.com.

 

Order Cancellation

 

We understand that you may change your mind after placing an order.

Cancellation Window: You may cancel your order within 12 hours of purchase for a full refund.
After 12 Hours: As our order fulfillment system is automated to ensure fast shipping, orders cannot be canceled once they have been processed or shipped. In such cases, you will need to wait for the item to arrive and then follow our Returns Policy.

 

Shipping Costs

 

Non-Refundable: Shipping costs paid at the time of purchase are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund amount.
Exception: If the refund is due to our error (e.g., you received a damaged or incorrect item), we will refund the full amount including shipping costs.

 

Lost or Undelivered Packages

 

If your package is lost in transit and confirmed as "Lost" by the shipping carrier, we will issue a full refund or send a replacement free of charge.

Note: We are not responsible for packages where the tracking status shows "Delivered" but you claim non-receipt (e.g., stolen packages).

 

Sale Items

 

Only regular-priced items may be refunded. Unfortunately, final Sale items are eligible for refund only if they are damaged or incorrect.